Warranty

 

All KOR Water Bottles are covered by a limited lifetime warranty against manufacturer defects.

If you encounter a problem due to defect in workmanship or materials, you will need to contact us at support@runsolutions.com.au.

Please email the following information:

  • High quality photo or video (for leakage) of the defect
  • Explanation of the defect
  • Order number or location of where the bottle was purchased
  • Your daytime phone number
  • Your shipping address

 

Within 3-5 business days, we will confirm receipt of your claim. We may ask for more information or photos if we cannot determine the issue.

If the issue cannot be determined remotely, we may ask for you to ship your bottle to us for personal inspection.  

If your item needs to be returned to us, we require you to ensure your bottle is clean and dry.                                                                                                   A traceable shipping method is required - please see below. The cost of return postage is the responsibility of the customer.

 

If your bottle is approved under warranty, we will have the part or the bottle replaced in full.

 

Warranty Terms and Conditions:

  • Warranty applies to original purchaser only
  • Warranty covers the product when used for its intended purpose only
  • Warranty does not cover problems caused by normal wear and tear, abuse, accidents, modifications or repairs not performed by KOR
  • The warranty does not cover damage resulting from dishwasher cycles are not appropriate for delicate items
  • If an identical replacement item is not available, we reserve the right to replace it with a comparable colour and/or style
  • If you are located in New Zealand, we will cover 50% of the shipping cost of your replacement bottle, but you will be responsible for any customs fees that may arise
  • Warranty gives you specific legal rights, but there may be other regulations that vary from state to state

 

 

Returns + Exchanges

If, for any reason, you are unhappy with your purchase at korwater.com, you may send it back to us within 30 days of receipt. As long as the product is in resalable condition, we will refund the purchase amount minus shipping costs or, if you request an exchange, ship your new product.

Please note the following:

  • The item(s) must be returned in the original product packaging and in resalable condition
  • We will issue credit to the card used at time of purchase for the original purchase price.
  • All accepted exchanges will be processed and shipped within 2 to 3 weeks
  • If KOR is unable to accept the return or exchange, you will be notified by our Customer Care team via e-mail or phone
  • KOR is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service
  • You, the customer, are responsible for the cost of return postage

 

To return a purchase, please firstly email us the following information:

 

  • Your order number or the location of where the bottle was purchased
  • Your daytime contact phone number
  • Your shipping address

 

Once we have responded, please securely package your items for shipping so they will not be damaged in transit and include the following information in the package:

 

  • Your full name
  • Your daytime phone number & email address
  • Your original order number
  • KOR is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service
  • You, the customer, are responsible for the cost of return postage
  • We are unable to process a return that is received without relevant documentation or is not clean and dry

 

Please send your package, using a traceable shipping method, to:
Run Solutions
Attention: Support
2/273-275 Wickham Road
Moorabbin
Vic - 3189
Australia
 

 

Contact Us

03 9553 6217

support@runsolutions.com.au


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