Contact us

KOR Water

C/- Run Solutions Pty Ltd

2/273-275 Wickham Road

Moorabbin, Vic, 3189

E support@runsolutions.com.au

P 03 9553 6217

*Please note: We strive to make our colour images as true to life as possible. Please be aware that different monitors and mobile phone screens may display colours inaccurately.

Ordering

Checkout Process

Ordering is quick and easy using KOR’s checkout. Simply click the “Add to Cart” button on the product page. This will take you directly to KOR’s shopping bag, where you can adjust the quantity of products you would like to purchase. After you have selected the quantity you would like to order, please fill in the remaining fields. These include selecting a shipping option, applying a coupon code (if applicable), your e-mail address, your account password, your shipping and billing addresses and your credit card information.

Using a Coupon

If you’ve received a coupon from KOR you can enter this coupon during checkout. To do so, type your coupon into the “Coupon” field at the checkout screen. Once entered, you will receive a confirmation that your coupon has been applied.

Backorder Policy

KOR’s policy is to maintain deep inventory on all products we carry. However, we occasionally run short of an item and it may take 4 to 6 weeks to replenish.

As such, we do not offer a Backorder service.  We do however, encourage you to check the website frequently or you can check in with us by emailing customercare@fivespot.com.au.


Payment Policy

We are unable to accept cash or credit vouchers. KOR accepts the following credit cards:

  • American Express
  • Mastercard
  • Visa


If we are unable to process your credit card, please check to ensure you entered the correct card number, expiration date, security code and that the billing name and address you entered match your credit card statement exactly. Note that we cannot authorize your card unless the billing address on file with your credit card company matches exactly to the billing address supplied to KOR. Please refer to your credit card company if the problem persists.

Goods & Services Tax

At present, KOR collects GST on all orders shipped within Australia. Please note that on-screen order totals reflect the Australian GST tax of 10% . If you have questions about the tax rate on your invoice, please call us anytime at +61 3 9939 1875.

Shop with Confidence

KOR uses SSL technology to encrypt all transactions. No personal information can be seen or intercepted by a third party.

Shipping

We ship to Australian Destinations Only

We ship using eParcel (Australia Post Registered Post).

 

Orders typically ship within 3-5 working days if all items ordered are in-stock. Shipping days do not include weekends or holidays.

 

Typical transit time within Australia is usually between 2 and 10 business days, depending on your shipping address. We ship from our Melbourne facility.

Contact Us

03 9553 6217

support@runsolutions.com.au


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