Return Policy

Warranty

All KOR Hydration Vessels are covered by a limited lifetime warranty against manufacturer defects.

If you encounter a problem due to defect in workmanship or materials, you will need to contact us at support@runsolutions.com.au.

Please email the following information:

High quality photo of the defect
Explanation of the defect
Order number or location of where the vessel was purchased
Your daytime phone number
Your shipping address


Within 3-5 business days, we will confirm receipt of your claim. We may ask for more information or photos if we cannot determine the issue. If the issue cannot be determined remotely, we may ask for you to ship your vessel to us for personal inspection.

If your item needs to be returned to us, we require you to ensure your bottle is clean and dry. A traceable shipping method is required - please see below. The cost of return postage is the responsibility of the customer.



If your vessel is approved under warranty, we will have the part or the vessel replaced in full.



Warranty Terms and Conditions:
Warranty applies to original purchaser only
Warranty covers the product when used for its intended purpose only
Warranty does not cover problems caused by normal wear and tear, abuse, accidents, modifications or repairs not performed by KOR
The warranty does not cover damage resulting from dishwasher cycles are not appropriate for delicate items
If an identical replacement vessel is not available, we reserve the right to replace it with a comparable colour and/or style
If you are located in New Zealand, we will cover 50% of the shipping cost of your replacement bottle, but you will be responsible for any customs fees that may arise
Warranty gives you specific legal rights, but there may be other regulations that vary from state to state




Returns + Exchanges

If, for any reason, you are unhappy with your purchase at korwater.com, you may send it back to us within 30 days of receipt. As long as the product is in resalable condition, we will refund the purchase amount minus shipping costs or, if you request an exchange, ship your new product.

Please note the following:

The item(s) must be returned in the original product packaging and in resalable condition
We will issue credit to the card used at time of purchase for the original purchase price.
All accepted exchanges will be processed and shipped within 2 to 3 weeks
If KOR is unable to accept the return or exchange, you will be notified by our Customer Care team via e-mail or phone
KOR is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service
You, the customer, are responsible for the cost of return postage

To return a purchase, please firstly email us the following information:

Your order number or the location of where the bottle was purchased
Your daytime contact phone number
Your shipping address

Once we have responded, please securely package your items for shipping so they will not be damaged in transit and include the following information in the package:

Your full name
Your daytime phone number & email address
Your original order number
KOR is not responsible for returns or exchanges lost in transit. We highly recommend using a traceable shipping service
You, the customer, are responsible for the cost of return postage
We are unable to process a return that is received without relevant documentation or is not clean and dry


Please send your package, using a traceable shipping method, to:

Run Solutions Unit Trust
2/273-275 Wickham Road Moorabbin VIC 3189

Contact Us

03 9553 6217

support@runsolutions.com.au


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